Frequently Asked Questions
Additional Info
If you have any other questions or concerns please contact us! Our shipping hours are Monday-Friday 9am to 4pm.
Customer Service Line: (630)-237-4541
Our only OFFICIAL Instagram is @zee.vapor_
New Glacier Limited Edition & Marketplace Drops 10/22
Fall Sale – Use Code FALL20 For 20% Off (Exclusions May Apply)
We have new heady glass drops every weekday Monday-Friday! Check out the “New Arrivals” section every day at noon!
Sometime USPS packages don’t update until they get to the 2nd Post Office facility. First Class packages can sometimes take between 5-15 business days to update. If your package has still not updated after this time frame, please call Customer Service Line: (630)-237-4541
To protect both, you, the customer, and us from fraudulent transactions, we may ask that you send a picture of your ID or a piece of recent mail from the same name & address. Orders shipping to a different address or name other than the credit/debit card holder at the credit/debit card holder’s billing address will be subject to a secondary verbal credit/debit card verification from the credit/debit card holder and may require additional time to ship. The order must be verified before we ship your purchase. Orders may be subject to secondary verification. If the value of your order is valued at $500.00 or more identification & credit/debit card verification will be required. We reserve the right to verify any order. To avoid such issues on larger orders, we suggest pay via Sezzle or just making sure your billing and shipping address match up. This only applies to first time customers whom have different billing/shipping addresses. Verification is only needed once!
If you have any other questions or concerns please contact us! Our shipping hours are Monday-Friday 9am to 4pm.
Customer Service Line: (630)-237-4541
Our only OFFICIAL Instagram is @zee.vapor_
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